Home / How we work
From the first call
to the first charge.
Every project goes through the same six steps: from your supply and your panel to connecting the charger to ChargeIT. With one person in charge all the way.
The six
steps.
For every step, you know what we do, what we need from you and what you get at the end.
Contact
You tell us what you need: the site, the car or the fleet, how charging will work. We give you a first picture of what can be done.
Site survey & study
We check the supply, the panel and the cable route and work out how much power can go to charging.
Quote
A detailed quote for equipment and labour. If a subsidy programme is open, we tell you what it needs.
Installation
Electrical work, bases and mounting the chargers, by our team and our network of partners.
Checks & handover
Measurements, a check of the protection devices and a test charge. We show you how everything works.
ChargeIT & support
We connect the charger to ChargeIT and set up users, prices and load balancing where needed.
At the end
of the project.
Not just a charger on the wall, but everything it needs to run and be supported.
Technical proposal
What can be done at your site and with what power.
Detailed quote
Equipment and labour, separately and clearly.
An installed charger
Set up for your supply and the way you use it.
Measurements & documents
The installation’s details, for your records.
A ChargeIT account
Charging sessions, users and settings in the app.
24/7 support
From ChargeIT, for you and your drivers.
Many hands.
One responsibility.
We work with a network of installers and suppliers. We keep the study, the coordination and the responsibility for the project, from the start to the handover.
Frequently asked
questions.
Can’t find the answer? Call us or write to us.
Who is responsible for the project?
Hellas Power, from the study to the handover, even when our partners take part in the works.
How long does an installation take?
It depends on the project. A home charger is usually a simple job, while projects with a new supply or many chargers take longer. You see the schedule in the quote.
What happens after the handover?
The charger runs on ChargeIT, with 24/7 support. For regular checks there are maintenance contracts.
Can I choose the charger myself?
Of course. We tell you whether it suits your supply and the way you use it, and whether it connects to ChargeIT.